Feature
Self-serve reschedule
Customers reschedule themselves. No phone tag.
Every confirmation email includes a signed HMAC link that opens a public reschedule/cancel page — no login required, fully tenant-isolated.
What you get
- HMAC-signed tokens — tamper-proof
- Works without an account
- Updates calendar in real time
- Reduces support load by ~25%
How it works
Confirmation email includes a link
Every booking confirmation carries a signed link to a public reschedule and cancel page — no login required.
Customer opens the page
The HMAC-signed token validates the request and loads only that customer's booking, fully isolated to your tenant.
They reschedule or cancel
The customer picks a new time from your live availability or cancels in a couple of taps, all on their own.
Calendar updates instantly
The change writes to your Google Calendar in real time and triggers fresh confirmation and reminders automatically.
The outcome
- ~25%
- less support load
- 0
- logins required
- Real time
- calendar updates
Frequently asked questions
- Do customers need an account to reschedule?
- No. The reschedule and cancel page is public and works entirely from the signed link in their confirmation email.
- Is the link secure?
- Yes. Links use HMAC-signed tokens that are tamper-proof and scoped to a single booking, so they cannot be guessed or reused for another customer.
- Does my calendar stay in sync?
- It does. Any reschedule or cancellation updates your Google Calendar in real time and re-sends the relevant confirmations.
- How much does this reduce support work?
- Businesses typically see support load drop by around 25%, because customers handle their own changes instead of calling or emailing.
- What stops someone editing another booking?
- Each token is signed and tied to one booking and tenant, so a link only ever exposes the booking it was issued for.
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